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FAQ

FIND ANSWERS TO YOUR QUESTIONS

  • Do you accept installment plans via credit card?
    It is recommended to contact your bank to inquire about available installment options.
  • How can I avail the products?
    The items are available at Rare Collective Manila, BGC. Please visit us during our store hours or contact us via WhatsApp/Viber to schedule a private appointment.
  • What brands do you carry?
    For bags, we carry Hermes and Chanel. For watches, we carry Rolex, Cartier, Patek Philippe, Bvlgari, Audemars Piguet and Richard Mille.
  • Do you accept lay-away or installment method?
    In-Store Financing Options Yes, we offer flexible installment plans ranging from 3 months to 1year, depending on the item’s value. You may refer to "Store Policies" or contact us for more details.
  • What are the accepted payment methods?
    The following payment methods are accepted: Cash Credit Card and Debit Card (Visa and Mastercard) Gcash Check QRPH Bank Transfer (BPI and BDO) Paypal Money Remittance
  • Do you ship outside the Philippines?
    Yes, global shipping is available. Please refer to our shipping guidelines.
  • Can you also ship the items if within the Philippines?
    Yes, local shipping is available. We offer complimentary delivery for orders within Metro Manila. Please refer to our shipping guidelines.
  • Can I return or exchange the item?
    We only accept exchange items. Please refer to our return and exchange policy.
  • What is your return policy?
    Please refer to our return and exchange policy.
  • Do you accept items that have undergone repair?
    We welcome items with minor imperfections, including repairs and retouching, provided they are in good overall condition. Items must not be excessively worn or damaged.
  • Can I walk in to your store if I want to trade-in or sell my item?
    It is highly recommended to message us thru our official channels for an appointment.
  • What are the brands that I can sell or trade-in?
    We only accept Hermes and Chanel. All items are subject for approval.
  • Are trade ins accepted?
    Yes, trade-ins are accepted. Please see our trade-ins policy.
  • What is your authentication process?
    You can send a message via Viber or IG messenger to set an appointment. We will provide an authentication certificate to all items proven authentic. Please see the authentication guidelines.
  • What assurance do you provide for authenticity?
    At Rare Collective Manila, we prioritize authenticity. We understand your concerns and guarantee the genuineness of every item. Our expert in-house appraiser, with decades of experience, conduct rigorous multi-point authentications to verify: - Product provenance - Quality and craftmanship - Serial numbers and documentation
  • What is your bag spa process?
    You can send a message us thru our official channels to set an appointment. Please refer to the services guidelines.
  • Which brands are eligible for price matching?
    For bags: We accept Hermes and Chanel For watches: We accept Patek Philippe, Cartier, Rolex, Audemars Piguet and Richard Mille
  • Which brands do you offer for pre-order?
    For bags: We accept Hermes and Chanel For watches: We accept Patek Philippe, Cartier, Rolex, Audemars Piguet and Richard Mille
  • How do I request a price match?
    Please provide the item's picture, including specifications (model, leather, color, size, hardware), and we'll offer a competitive price match.
  • What are your services offered?
    Aside from trade-ins, we also offer authentication, sourcing, price matching and bag spa services.
  • Can I pre-order an item?
    Yes, we will be happy to source your dream bag. Please see the trade-ins and sourcing policy.
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